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Privacy Policy

Privacy Policy

This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA)

  1. Responsible Party

Propserv Limpopo (Pty) Ltd (“Propserv”, “we”, “us”, or “our”) is the Responsible Party as defined in POPIA and is responsible for determining the purpose and means of processing personal information.

  1. Information Officer

The Information Officer appointed in terms of POPIA under Registration Number K2016008608 is:

Information Officer: Byron John Lucas

Email: info@propserv.net

  1. Personal Information We Process

We may collect and process personal information including, but not limited to:

– Names and surnames

– Contact details (email address, telephone number, physical address)

– Identification numbers where required by law or service delivery

– Information voluntarily provided through enquiries, correspondence, or forms

– Information contained in downloadable forms once submitted to us by email, hand delivery, or other offline means

– Website usage data, including IP addresses and cookies

  1. Collection of Information via Downloadable Forms

Our website provides certain documents and forms for public download. These forms may request personal information. Completion and submission of such forms is voluntary. Once submitted to us through email, post, or hand delivery, such personal information will be processed in accordance with this Privacy Policy and POPIA.

  1. Purpose and Legal Basis for Processing

We process personal information for lawful purposes, including:

– To provide and administer services

– To respond to enquiries

– To comply with legal and regulatory obligations

– To perform contractual obligations

Processing is carried out in accordance with Sections 11 to 13 of POPIA.

  1. Cookies and Website Analytics

Our website may use cookies to improve functionality and user experience. Cookies do not collect personal information unless voluntarily provided. Users may disable cookies through their browser settings.

  1. Disclosure of Personal Information

We do not sell personal information. Personal information may be shared only with:

– Service providers acting on our instructions

– Regulatory or legal authorities where required by law

  1. Security Safeguards

We implement appropriate technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure.

  1. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

  1. Data Subject Rights

In terms of POPIA, you have the right to:

– Request access to your personal information

– Request correction or deletion of information

– Object to the processing of your personal information

– Withdraw consent where applicable

Requests may be directed to the Information Officer.

You also have the right to lodge a complaint with the Information Regulator:

Email: enquiries@inforegulator.org.za

  1. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will be published on our website.